Luggage Pickup

What are the tags for, and where should we attach them?

You should attach one luggage tag to each item you are shipping with us. It is extremely important that you PRINT the following on each tag: CAMPER’S NAME, ADDRESS, CITY, STATE, ZIP CODE, AND THE CAMP NAME that your child is attending. Please do not write the camp address on the tag. The address you use should be the return address for delivery in July or August.

What address should we write on the luggage tag if we are not using your service for return?

Please write your home address on the luggage tags even if you are not using our return service. This will help to identify your bags while in our possession and at camp.

Can we just keep the old tags on our bags?

No, please REMOVE old tags and use the new ones provided. Our warehouse puts loading notes on the tags and this information changes yearly. By keeping old information on the bags, the risk of delay with shipment increases.

Should I put a lock on my child's baggage?

Please follow any suggestions or directions your child's camp has regarding this matter. We do ask that if you decide to put a lock on your child's luggage that you make sure that you have some form of permanent ID attached to your child's bags. While we do like you to use our baggage tags, they occasionally come off. If there is no permanent form of ID attached, we may need to open your child's bag if we have no other means of determining who the bag belongs to. Most parents do not lock their children's luggage. Using plastic zip ties to secure the zippers is a popular alternative to locking the bags.

What should we do if we have additional baggage to send with our camper last minute?

Please ensure the bags are labeled with the following information: the camp name, your camper’s name, and return address (or home address). You can affix your own luggage tag or write this information in permanent marker on the bag. Upon pickup, our drivers will fill out and attach the appropriate tags.

Do we need to call the Camp Bag Express office to tell them we are sending additional baggage?

Yes, you should notify us and provide additional payment. However, if the addition is last minute, the drivers will take all of the items you have and you will be billed accordingly.

How do we set the pickup date? Can we change the date?

Your luggage pickup date will be assigned to you based on which camp your child attends and the area we are picking up in. We work with your child’s camp to ensure the luggage is delivered before the campers arrive, usually about one week before camp begins. Therefore, please make a note of your pick-up date as we are unable to change the date. Remember, however, you do not have to be home for the pickup and we can pickup from a friend, family member or office if you prefer.

What should we do if no one will be home on the day of pick up?

You do not need to be home for your pickup. Most of our parents simply leave the bags in a protected area around their home such as the front porch or a covered back deck. Please contact the Camp Bag Express office with these instructions prior to the deadline for changes. If you unexpectedly need to leave home the day of pickup, simply leave a note on your front door informing the drivers where the luggage can be found around your home.

Can we have the bags picked up somewhere else such as a neighbor’s house or with a nearby friend?

Yes, the baggage can be picked up from any address you choose. When you register, you can enter the address you would like the bags picked up from or if you have already registered and need to change the address, give our office a call before the change deadline. Be sure to let us know of any special instructions as soon as possible.

What time can we expect our camper’s baggage to be picked up?

Our drivers begin their routes at 7 AM and continue until all bags are picked up on the day scheduled for your area, usually until the afternoon or early evening. Unfortunately as routes sometimes change last minute, as well as traffic and weather conditions, we are not able to provide specific time windows. * New York City Residents: We will pick up your luggage from your doorman or service entrance unless otherwise instructed. Luggage must be brought down the night before. If you live in a NON-doorman building or your doorman is not 24 hours, please be advised that our trucks begin pick-ups at 5:00 AM.

Why is there a deadline for changes and instructions?

All changes and special instructions must be received by the Camp Bag Express office far enough in advance, so that we can make the necessary adjustments to your records. This ensures that your home will be mapped into the appropriate service area and you receive the quality service you deserve. We cannot guarantee we will be able to accommodate changes made after the deadline and they may be assessed a $25 service fee.

Should we tip the Camp Bag Express driver?

Tips are never expected but greatly appreciated!