Important Information

Although it is not ideal, sometimes your child’s baggage can get separated during the shipping process. If this happens, you may receive your luggage in two different deliveries, on two different trucks. Please wait until the end of your delivery window for all your luggage to arrive. If you are still awaiting items at 6pm on your delivery date, give our office a call for more information.

Please note that, similar to airlines, Camp Bag Express will not be liable for normal wear to luggage associated with shipping or any luggage (especially oversized soft trunks and duffels) which has split at the seams or torn at the zipper. This is due to the bag not being able to support the weight of its contents. Please do not pack any breakable or valuable items such as cameras, phones, sports equipment, or other breakable items in the baggage being shipped home. Camp Bag Express will not be responsible for any such items that break in shipping; including plastic drawers. Please have the camper take breakable/valuable items on the bus or plane.

Here are some suggestions and tips to help you and your child receive the best baggage service possible from Camp Bag Express.

We suggest making sure that all your child's toiletries, especially those that might leak, are packed in a Ziploc bag. In addition, we suggest that you avoid those toiletries that have flip-top lids, as they are more likely to open if your child's bags get jostled.

Use common sense when packing your child's luggage. If your child has to bring his/her portable CD player, tennis racquets, or other item that might easily be damaged in a soft-sided piece of luggage then it might be wiser to send that item in the child's carry-on luggage. If that item needs to be transported in a piece of luggage, please take the time to make sure it is adequately protected by padding or other protective measure.

Be sure to remove your old tags and use the new ones provided to you. If you did not receive new luggage tags via mail, give our office a call as we may be able to put another set in the mail for you. Our warehouse puts loading notes on the tags and this information changes year to year. By keeping old information on the bags, the risk of delay with shipment increases.