Baggage Options

Please know that you can enroll with confidence knowing that you can cancel any time for a full credit or refund provided that you contact us 24 hours prior to pick up.

Can I put more than one child on a form?

No, we require each camper to have their own reservation. This ensures proper pickup and delivery service for each child. Each reservation includes up to 2 pieces so you are able to distribute their items more evenly and avoid undue damage or overuse of your duffels.

How do I know if I am shipping a Super-Sized Soft Trunk?

Super Sized Soft Trunks or Ballistic Cargo bags are much larger than conventional duffels or soft-trunks. They typically measure over 44 inches long. Baggage suppliers tend to call these duffels: super-sized soft trunks, ballistic, cargo, or jumbo.

Can we insure the bags?

We offer additional coverage to protect against the total loss of your bags. This coverage is available for an additional charge per camper and gives you up to $1,000 per bag shipped in case of total loss due to fire or theft while in our possession. If you desire additional coverage, please contact your insurance carrier/agent as we do not sell insurance of any kind. Please note, the limit of liability for sports equipment is a maximum of $50.00.

Should I include directions to my home?

Any special instructions or directions you can include to help locate your home are always appreciated. Please provide directions from the nearest main road or cross street; there is no need to provide directions from the highway. Please include the development name and any other special instructions we should be aware of such as a certain entrance we should use or restrictions for entry. Please note that if you do have a guard or gate, you must alert them to allow our drivers entry for your pickup and delivery ahead of time. If our drivers are denied entry and have to make a subsequent attempt, there may be an additional fee.

What happens if I discover that I need additional bags after I have registered?

Please do not worry if you find you have more luggage than you anticipated. The best thing to do is just put it out with the rest of your child's luggage. Please make sure that all of your child's baggage has some sort of permanent ID attached to it. This should include your child's name, home address, and the camp he/she is attending. Do not include camp's address on this tag. Please call the Camp Bag Express office to provide payment for the additional bag. Fees for additional pieces of luggage can be found on the registration page. 

What if I do not have enough baggage tags?

If you realize that you do not have the correct number of baggage tags, please call our office at least 10 days before your pick-up date. However, if you realize that you do not have enough baggage tags and there is less than 10 days before your pick-up date, fear not, our drivers carry extra baggage tags with them on the truck. They will attach the appropriate baggage tag to that piece of luggage. Please do make sure that all your child's bags have a permanent ID attached to them.

Do we need to call the Camp Bag Express office to tell them we are sending additional baggage?

Yes, you should notify us and send in the appropriate additional payment. However, if the additional baggage is last minute, the Camp Bag Express driver will take all the luggage you have, and you will be billed accordingly. 

What if we want to ship plastic drawers?

As long as they are packed inside stiff shipping boxes. Remember, though, that those drawers aren’t made for travel. Plastic cracks easily and can’t support weight. Camp Bag Express is not responsible for plastic drawers/boxes that are damaged during transport.