Luggage Delivery

We want our return service to a different location, what should we do?

If you need to change the address for return service, notify the Camp Bag Express office and the camp prior to the end of camp, so that we can change the tags to reflect your new return address. The luggage will be delivered to the address on the luggage tags. It is your responsibility to make sure that camp changes the tags to reflect the new return address. You must still call the Camp Bag Express office, so that we can update our mapping records. 

 Can we have the bags delivered to someone else such as a neighbor or a nearby friend?

Yes, the baggage can be delivered to any address you choose. All baggage will be scheduled and mapped for pick-up/drop-off based on the address you provided on the registration form. The Camp Bag Express office must be notified of changes by the change-of-address deadline, so that we can adjust your records accordingly to ensure you receive the best service possible.

Why is there a deadline for changes and instructions?

All changes and special instructions must be received by the Camp Bag Express office far enough in advance, so that we can make the necessary adjustments to your records. This ensures that your home will be mapped into the appropriate service area and you receive the quality service you deserve. We cannot guarantee we will be able to accommodate changes made after the deadline and they may be assessed a $25.00 service fee.

 What should we do if we have additional baggage to send with our camper?

Please ensure the bags are labeled properly with your own baggage tags. This should include the camp name, camper's name, and home/return address. Your child's camp is also sent extra Camp Bag Express luggage tags for these instances. Please make sure that the luggage is tagged with your return address on the tag.

 Do we need to call the Camp Bag Express office to tell them we are sending additional baggage?

Yes, you should notify us and send in the appropriate additional payment. All baggage that is being shipped home must be pre-paid.

What should we do if no one will be home on the day of drop-off?

If you cannot be home during the day of drop-off, do not worry. If you have specific instructions for where the bags should be left, please be sure to include those on your registration form or give our office a call prior to the change deadline. Our drivers are given the instructions you provided when you registered. Please note, once drop-off has been made, Camp Bag Express will no longer assume responsibility for your baggage.

What time can we expect our camper's baggage to be picked up/dropped off?

Our drivers begin their routes at 7 AM and continue until all bags are picked up on the day scheduled for your area, usually until the afternoon or early evening. Unfortunately as routes sometimes change last minute, as well as traffic and weather conditions, we are not able to provide specific time windows. * New York City Residents: We will deliver your luggage to your doorman or service entrance unless otherwise instructed. If you live in a NON-doorman building or your doorman is not 24 hours, please be advised that our trucks begin deliveries at 5:00 AM.

How will we know that the luggage was actually delivered?

If your bags are not in plain sight, please look around your house. Our drivers are instructed to leave the bags in a safe area around your house. Please also check with your neighbor.

Should we tip the Camp Bag Express driver?

Tips are never expected, but greatly appreciated!