COVID-19

How is Camp Bag Express preparing to address COVID-19 concerns during the summer season?

We realize that these are uncertain times and we will continue to update this section as new information becomes available.

As always, Camp Bag Express is committed to bringing you the best possible service. Please know that we are updating our protocols to ensure the safety of our customers and employees.

What is Camp Bag Express doing to keep employees and customers safe from COVID-19?

Similar to other shipping companies’ policies, in order to protect both customers and employees, there will be no inside pickups or deliveries. This summer, you will need to make sure your baggage is outside and accessible to our drivers, either on a front porch, garage, back deck, or other area around your house. An envelope or note can be affixed to your front door with specific instructions about how to access the luggage. Please consider leaving a gratuity if you are so inclined.

We are still not sure if our child’s camp will open this summer. What do you suggest we do regarding baggage service?

Camp Bag Express remains positive and is moving forward based on the assumption that camps will open this summer. We continue to address the logistics necessary to provide your family and camp with luggage service.

What is your refund policy in response to COVID-19?

Provided you notify our office 24 hours prior to pick up, you will receive a full credit or refund for any services not used.

Please know that you can enroll with confidence knowing that you can cancel any time for a full credit or refund provided that you contact us 24 hours prior to pick up.